Shipping policy
Shipping Policy
Thank you for visiting and shopping at Zen Aroma.
All orders are carefully prepared and shipped from our studio in China.
Order Processing Time
All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or holidays.
During high order volume periods, shipments may be delayed by a few additional days. If there will be a significant delay, we will contact you via email.
Shipping Time
Estimated delivery times:
| Region | Delivery Time |
|---|---|
| United States | 7–12 business days |
| Canada | 8–14 business days |
| Europe | 7–12 business days |
| United Kingdom | 7–12 business days |
| Australia | 8–14 business days |
Please note that these are estimated delivery times, and actual delivery may vary depending on customs clearance and local postal services.
Shipping Cost
We offer free standard shipping on orders over $69.
For orders under $49, a standard shipping fee will be calculated at checkout.
Tracking Orders
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information usually becomes active within 1–3 days.
Customs, Duties and Taxes
International shipments may be subject to customs duties or import taxes depending on your country.
These charges are the responsibility of the customer.
Damaged or Lost Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.
We will arrange a replacement or refund.
If your package is lost in transit, please contact us and we will assist you in resolving the issue.
Contact Us
If you have any questions about shipping, please contact us:
Email: superzzc2023@gmail.com